FREQUENTLY ASKED QUESTIONS

Your questions.

Our support.

Greater peace of mind.

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Finding the right care and support can feel like a big decision. We're here to make things clearer.

At Frapor Support Services Limited, we understand that choosing care or support for yourself, a family member or someone you work with is an important decision.

You may have questions about the support we provide, who we support, how our services work, what happens when you get in touch and whether Frapor is right for you.

We've answered some of the questions we hear most often below.

If you can't find the answer you're looking for, please get in touch with our team. We're always happy to have an informal conversation and help you understand your options.

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ABOUT FRAPOR

Who are Frapor Support Services Limited?

Frapor Support Services Limited is a care and support provider focused on helping individuals live with greater confidence, independence, choice and dignity.

Our approach is person-centred, which means we take the time to understand the individual — their needs, preferences, routines, communication, interests, strengths and aspirations.

We believe support should fit around the person, rather than expecting the person to fit around a service.

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Where does Frapor provide support?

We provide support across Durham and the wider North East, depending on the individual's needs and the availability of appropriate services.

If you're unsure whether we can support you in your area, please contact us and we'll be happy to discuss this with you.

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What does person-centred support mean?

Person-centred support means putting the individual at the heart of everything we do.

We take time to understand what matters to each person and how they want to live their life.This can include their:

• Preferences and choices

• Communication style

• Daily routines

• Interests and hobbies

• Strengths and abilities

• Goals and aspirations

• Relationships

• Cultural and personal needs

• Independence and wellbeing

Your support should be about you — not simply about your support needs.

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OUR SERVICES

What types of support does Frapor provide?

Our support services include a range of personalised care and support options, including:

• Adult Outreach Support

• Children & Young People Outreach Support

• Respite Care at Home

• Live-In Care

• Learning Disability Support

• Autism Support

• Physical Disability Support

The type and level of support provided will depend on the individual's circumstances, needs, preferences and goals.

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Can Frapor provide support at home?

Yes. Depending on the service and individual circumstances, support can be provided in the person's own home.

This can help individuals remain in a familiar environment while receiving the support they need with everyday life, routines, independence and wellbeing.

We can also support people to access their local community and participate in activities that are meaningful to them.

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Can support be provided in the community?

Yes. Community participation can be an important part of personalised support.

Depending on individual needs and agreed support, this may include help with:

• Shopping

• Appointments

• Leisure activities

• Hobbies and interests

• Community activities

• Meeting friends or family

• Accessing local facilities

• Building confidence outside the home

• Developing greater independence

Our aim is to help people participate in their communities in ways that are meaningful to them.

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STARTING SUPPORT

How do I find out if Frapor can support me or someone I care about?

The first step is simply to get in touch.

We'll listen to your circumstances, discuss what support you're looking for and explore whether our services may be suitable.

You don't need to have everything worked out before contacting us.

Sometimes the first conversation is simply about understanding your options.

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Can a family member, carer or professional contact you on someone's behalf?

Yes.

We understand that people may need support from a parent, family member, carer, advocate or professional when exploring care and support options.

We'll work collaboratively with the appropriate people while keeping the individual's wishes, rights, privacy and choices at the centre of the process.

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What happens after I make an enquiry?

We'll take the time to understand your circumstances and what you're looking for.

This may include discussing:

• The individual's support needs

• What matters most to them

• Their routines and preferences

• Communication needs

• Existing support

• Personal goals

• Family or carer involvement

• The type of service that may be appropriate

From there, we'll explain the next steps clearly and answer any questions you may have.

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Do I need a formal assessment before contacting Frapor?

No.

You can contact us simply to discuss your situation and explore your options.

If an assessment or other information is needed before support can begin, we'll explain what is required and guide you through the process.

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PERSONALISATION & CHOICE

Will the support be tailored to the individual?

Yes. Personalisation is central to our approach.

We recognise that two people with similar support needs can still have very different personalities, preferences, routines, communication styles and goals.

That's why we focus on understanding the whole person and creating support around what matters to them.

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Can the person receiving support make their own choices?

We believe people should have as much choice and control over their lives as possible.

Our support is designed to encourage independence, confidence and decision-making while respecting individual rights, preferences and circumstances.

Support should empower people — not take control away from them.

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Can support change as someone's needs change?

Support needs can change over time, and we recognise that people's lives aren't static.

Where appropriate, support can be reviewed and adapted to reflect changing needs, circumstances, goals and preferences.

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AUTISM SUPPORT

How does Frapor support autistic people?

Our autism support is designed around the individual rather than a one-size-fits-all approach.

Support may consider:

• Communication preferences

• Sensory needs

• Routines and predictability

• Interests and strengths

• Emotional wellbeing

• Community participation

• Confidence and independence

• Relationships and social connections

We aim to create support that helps autistic people feel understood, comfortable, confident and empowered to be themselves.

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Do you provide sensory-aware support?

We recognise that sensory experiences can have a significant impact on an individual's comfort and wellbeing.

Where relevant, support can take account of things such as noise, lighting, crowds, textures, smells, unfamiliar environments and changes to routine.

The aim is to understand the individual and help create environments and approaches that support their comfort and confidence.

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LEARNING & PHYSICAL DISABILITY SUPPORT

How can Frapor support someone with a learning disability?

Support can be tailored around the individual's abilities, communication, interests, goals and aspirations.

This may include developing life skills, building confidence, accessing the community, developing relationships, encouraging independence and supporting people to make their own choices.

Our focus is on what the person can do and how we can help them develop their potential.

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How can Frapor support someone with a physical disability?

Physical disability support can be designed around the individual's abilities, routines, accessibility requirements and personal goals.

Depending on the agreed support, this may include assistance with everyday living, personal care, mobility and accessibility, community participation, independence and social activities.

Our aim is to help remove barriers while supporting the individual to remain as independent and in control as possible.

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RESPITE & FAMILY SUPPORT

What is Respite Care at Home?

Respite Care at Home provides additional support within the person's familiar home environment, helping give family members or unpaid carers time to rest, attend appointments, manage other responsibilities or simply take a break.

The person receiving support can continue with familiar routines while having the reassurance of a trusted support presence.

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Does respite care mean the person has to leave their home?

No.

Our Respite Care at Home service is designed to provide support within the familiar surroundings of home, helping maintain routines, comfort and continuity wherever appropriate.

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Can respite support be arranged around the family's needs?

We understand that every family situation is different.

We'll discuss your circumstances and explore what type of support may be appropriate, subject to individual needs, agreed arrangements and service availability.

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LIVE-IN CARE

What is Live-In Care?

Live-In Care involves a dedicated carer living in the individual's home and providing ongoing support throughout the day and night, according to the person's agreed care and support needs.

It can provide reassurance, companionship and practical assistance while allowing someone to remain in the home they know and love.

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Who might benefit from Live-In Care?

Live-In Care may be suitable for individuals who want to remain at home while receiving a greater level of ongoing support.

It can be considered for people who may benefit from assistance with areas such as everyday living, personal care, meals, companionship, community access and other agreed support needs.

Suitability will always depend on the individual's circumstances and assessment.

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CHILDREN & YOUNG PEOPLE

How does Frapor support children and young people?

Our Children & Young People Outreach Support is designed to provide nurturing, individualised support that helps young people develop confidence, emotional wellbeing, life skills and positive relationships.

Support may take place at home, in the community or through activities and experiences that are meaningful to the young person.

We focus on listening to young people, understanding their needs and helping them work towards their goals and aspirations.

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Do you work with parents, carers and professionals?

Yes.

We recognise that supporting a young person often involves a wider network of people.

Where appropriate, we work collaboratively with parents, carers and relevant professionals to encourage consistency, communication and positive outcomes while keeping the young person's voice and wellbeing central.

FAMILIES & PROFESSIONALS

Can families be involved in the support process?

Yes.

Families can play an important role in helping us understand the person we support.

Where appropriate and with consideration for the individual's wishes, consent and privacy, we can work collaboratively with families and carers to promote consistency and provide reassurance.

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Can professionals refer someone to Frapor?

Professionals can contact us to discuss an individual's circumstances and explore whether our services may be appropriate.

We can work with relevant professionals and support networks to help understand the individual's needs and identify suitable support options.

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SAFETY, DIGNITY & QUALITY

How does Frapor promote dignity and respect?

We believe every person deserves to be treated with dignity, respect and compassion.

Our approach recognises each individual's individuality, choices, communication and personal preferences.

We aim to create support environments where people feel heard, valued, respected and safe.

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Will the person receiving support have a regular support team?

We understand the importance of familiarity, trust and consistency.

Where possible and appropriate, we aim to provide continuity within support arrangements so that individuals can develop positive, trusting relationships with the people supporting them.

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What if the person doesn't feel comfortable with their support?

Open communication is important.

If someone has concerns about their support, we want them to feel able to express those concerns.

We encourage individuals, families and relevant professionals to communicate with us so that concerns can be understood and addressed appropriately.

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COSTS & ARRANGEMENTS

How much does Frapor's support cost?

The cost of support can vary depending on the type, level and frequency of support required.

Because every person's circumstances are different, we'll discuss your requirements and provide information about the relevant costs and arrangements during the enquiry process.

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Can you help me understand what support might be right for me?

Absolutely.

You don't need to know which service you need before contacting us.

Tell us what is happening, what support you're looking for and what matters most to you.

We'll help you explore the options.

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YOUR QUESTIONS MATTER

What if my question isn't answered here?

Please get in touch.

Every person is different, and sometimes your situation won't fit neatly into a list of frequently asked questions.

Whether you're looking for support for yourself, a family member, a young person or someone you work with, we're happy to have a conversation.

You don't have to have all the answers before you contact us.

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The right support starts with a conversation.

Choosing care and support can feel overwhelming, but you don't have to navigate it alone.

Our team is here to listen, answer your questions and help you understand what options may be available.

Frapor Support Services Limited
The North East

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Person-centred support built around people, their choices and the lives they want to lead.

Your questions. Your choices. Your next step.

We're here to support you.

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