ABOUT US

Support built around people.

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• Compassionate care.

• Personalised support.

• Greater independence.

• Better lives.

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At Frapor Support Services Limited, we believe everyone deserves the opportunity to live a life that reflects who they are, what matters to them and what they want to achieve.

We provide personalised care and support designed around the individual — not simply their needs, but their personality, preferences, strengths, relationships, interests and aspirations.

Our approach is simple:

Listen. Understand. Support. Empower.

Because great care is about more than providing support.

It's about helping people live their lives.

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WHO WE ARE?

A support provider with people at the heart of everything we do.

Frapor Support Services Limited provides care and support to individuals across Durham and the wider North East.

We work with people who may need additional support to live independently, build confidence, develop life skills, access their communities, maintain relationships and achieve their personal goals.

Our services are designed around the individual and can support people at different stages of life and with different circumstances.

Whether someone needs support at home, help to access their community, assistance with everyday living, companionship or more ongoing care, our focus remains the same:

Understand the person. Respect their choices. Support their goals.

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OUR APPROACH

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Person-centred support starts with seeing the person.

Every individual is different.

People have different personalities, communication styles, routines, interests, strengths, challenges and ambitions.

That's why we don't believe in a one-size-fits-all approach to care.

We take time to understand the person behind the support requirements and work with them to create an approach that feels right for their life.

Our support is built around:

• Choice — supporting people to have a voice in their own lives.

• Dignity — treating every individual with respect and compassion.

• Independence — encouraging people to do as much as possible for themselves.

• Confidence — helping people recognise their strengths and abilities.

• Consistency — creating familiarity and trusting relationships.

• Inclusion — supporting people to participate in their communities.

• Safety — providing support in a way that promotes wellbeing and security.

• Individuality — recognising that there is no single way to live a fulfilling life.

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OUR VALUES

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The principles behind everything we do.

Our values guide how we support people, how we work with families and professionals, and how we work together as a team.

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COMPASSION

We care about the people we support and take the time to understand their experiences, needs and feelings.

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RESPECT

We recognise every individual's right to dignity, privacy, choice and individuality.

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EMPOWERMENT

We encourage people to make their own decisions, develop their abilities and take greater control of their lives.

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INDEPENDENCE

We focus on what people can do and support them to develop the confidence and skills to do more for

themselves.

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TRUST

Strong support begins with strong relationships. We value honesty, reliability, consistency and open

communication.

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INCLUSION

Everyone should have the opportunity to participate, connect and feel that they belong.

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PERSON-CENTRED SUPPORT

We don't ask people to fit around our services.

We shape support around the individual.

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WHAT MAKES FRAPOR DIFFERENT?

Because care should feel personal.

We believe the best support comes from understanding the individual.

That means taking the time to learn about the things that matter to them — from their morning routine and favourite activities to their communication preferences, relationships and long-term aspirations.

We don't simply ask:

“What support does this person need?”

We also ask:

“What does this person want from their life?”

That difference matters.

It changes how we approach support.

It helps us focus on possibilities rather than limitations.

And it allows the person to remain at the centre of their own life.

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SUPPORTING INDEPENDENCE

Helping people do more, choose more and live more independently.

Independence doesn't mean doing everything alone.

Sometimes independence means having the right support to make your own choices, try something new, manage everyday life or feel confident in your community.

Our role is to provide the right level of support while encouraging people to develop their own abilities wherever possible.

This can include:

• Building everyday life skills

• Developing confidence

• Supporting decision-making

• Encouraging self-advocacy

• Accessing the community

• Developing social connections

• Pursuing interests and hobbies

• Working towards personal goals

• Building greater independence

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SUPPORT THAT SEES THE WHOLE PERSON

You are more than your support needs.

A diagnosis, disability or support need is only one part of a person.

At Frapor, we want to understand the whole individual.

Their personality.

Their interests.

Their strengths.

Their relationships.

Their experiences.

Their hopes.

Their ambitions.

Their way of communicating.

Their way of experiencing the world.

Because when we understand the whole person, we can provide support that is more meaningful, respectful and individualised.

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BUILDING TRUSTING RELATIONSHIPS

Good support starts with a good relationship.

Trust takes time.

That's why we value patience, consistency, communication and respect in every relationship we build.

We want the people we support to feel:

Heard.

Understood.

Respected.

Comfortable.

Valued.

Our aim is to create positive relationships where people feel able to express themselves, make choices and be themselves.

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SUPPORTING FAMILIES TOO

Because care affects more than one person.

When someone receives care or support, their family and wider support network can be an important part of their journey.

We understand that families may have questions, concerns and responsibilities of their own.

Where appropriate, we work collaboratively with families, carers and professionals to encourage communication, consistency and positive outcomes.

We believe good support should provide reassurance not only for the individual, but for the people who care about them too.

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OUR PEOPLE

Great support starts with great people.

The people who provide support make a genuine difference to everyday lives.

That's why we value team members who are caring, dependable, respectful, patient and passionate about helping others.

We want our team to understand that care is not simply about completing tasks.

It's about building relationships.

It's about encouraging independence.

It's about noticing progress.

It's about listening.

It's about celebrating achievements.

And sometimes, it's simply about being there.

We care about the people who provide care because they are central to the quality of support we deliver.

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OUR COMMUNITY

Proud to support people across the North East.

Frapor Support Services Limited is proud to be part of the communities we serve.

We believe people should have opportunities to participate in their local communities, build meaningful connections and enjoy activities that are important to them.

Whether that's visiting a local café, attending an appointment, enjoying a hobby, meeting friends, exploring somewhere new or simply feeling more confident outside the home, community participation can be an important part of a fulfilling life.

Support should help open doors — not create barriers.

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OUR COMMITMENT

Doing the right things for the right reasons.

We are committed to providing support that is respectful, individualised and focused on people's wellbeing, independence and quality of life.

We aim to listen carefully, communicate openly and continually consider how we can provide meaningful support.

We know that every individual is different.

We know that circumstances can change.

And we know that good support requires us to listen, adapt and keep the person at the centre.

Our commitment is simple: to provide support with compassion, dignity and purpose.

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LOOKING TO THE FUTURE

Creating opportunities.

Supporting independence.

Changing lives.

Our vision is to continue building a support service where people feel valued, listened to and empowered.

A service where individuals are encouraged to pursue their interests.

Where families feel reassured.

Where staff feel proud of the work they do.

And where every person we support has the opportunity to make choices about their own life.

We believe better lives are built through everyday opportunities.

A new skill.

A new experience.

A stronger relationship.

A little more confidence.

A little more independence.

Those moments matter.

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The right support starts with understanding the person.

Whether you're looking for support for yourself, a family member, a young person or someone you work with, we're here to listen.

You don't need to know exactly what service you need before getting in touch.

Tell us what's important.

Tell us what you're looking for.

Tell us what matters to the person you're supporting.

We'll help you explore the options.

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FRAPOR SUPPORT SERVICES LIMITED

People first.

Always.

We believe care should be personal.

Support should be empowering.

Independence should be encouraged.

And every individual should have the opportunity to live a life that feels like their own.

About Frapor | North East

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Person-centred care and support built around individuals, their choices, their strengths and the lives they want to lead.

Your life.

Your choices.

Your potential.

We're here to support you.